Account and data deletion

Who this page is for

This page explains how to request deletion of your account or your establishment’s data in the Arttop 360 platform and the Arttop 360, Arttop 360 Portal and Arttop 360 POS apps, developed by Art Top Investment Company.

How to request account deletion

The first way is from inside the program: open the user menu or the «My profile» window and choose «Delete account», or tap your name at the top of «My portal» and choose it from that menu if you are an employee or contracted specialist. Type your account email to confirm, then send the request.

Your request gets a number you can follow from the same place, and you can cancel it until it is carried out.

The second way is by email: send your request from the address registered on your account to [email protected] with the subject “Account deletion request”, stating your name and the establishment’s name.

We verify that the request comes from the account holder, carry it out within 30 days, and confirm by email.

Employee and collaborating-specialist accounts in the portal are created by their establishment, so we coordinate deletion requests for them with the establishment’s administrator.

What is deleted

• The sign-in account: email address, password, mobile number and profile photo.
• Open sessions, so the account can no longer sign in to the program or any app.
• Your personal data that no establishment needs and no law requires us to keep.

What is kept and why

• Documents you created inside an establishment belong to it, such as journal entries, invoices, vouchers and employee files, and your name stays on them as creator or approver in the audit trail.
• Laws require establishments to keep accounting and tax records for set periods, including the Commercial Books Law and the VAT Implementing Regulations; an e-invoice already issued to the Zakat, Tax and Customs Authority cannot be deleted and is corrected with a credit note.
• A medical establishment keeps health records for the periods its regulations require.
• We keep subscription and billing records, and the deletion request itself, for the statutory periods.

Deleting an entire establishment

An establishment’s data belongs to it, and only its administrator can request its deletion, in the same way. We recommend first downloading a full copy from the program, because deletion cannot be undone.

We delete the data and attachments from the database and storage; they then leave the backups as each backup expires, within 12 months at most.

Contact

For questions about this policy or to exercise your rights: [email protected], or by post to: Art Top Investment Company — 7055 Salahuddin Al Ayyubi Rd, Al Zahra Dist., Riyadh 12811, Secondary No. 2176, Saudi Arabia.

Full details of the data we process are in our Privacy policy.