FAQ
Short answers to common questions
Do I need to install anything?
No. Arttop 360 runs in the browser on computers and phones, and your data lives on the server, not your device — open your business from anywhere.
How does the free trial work?
Create your account, add your establishment and choose its plan: it runs free for 14 days within what the plan includes, no credit card — one trial per establishment.
Can I manage more than one establishment?
Yes. Each establishment has its own subscription, data, users and permissions, and you switch between them from the same account — data never mixes between establishments.
What if I go beyond the users or employees in my plan?
Work is never blocked: the program asks before adding, extra seats are billed monthly at the published rate, and you can buy additional seats with your plan cycle.
Do I own my data?
Yes. The establishment admin can download a complete copy of its data at any time, and each establishment gets a nightly backup that restores on its own.
Are prices per establishment?
Yes. Each establishment subscribes with its own plan and cycle; further establishments are added from the same account, each with its own subscription.
What is the difference between bought add-ons and overage?
Add-ons are seats you buy with the subscription and pay at its cycle — yearly with the same discount. Overage is anything beyond the included and bought seats, billed monthly at the published rate after the program asks you first.
Is there a charge per patient?
No, never. Employees and specialists already measure growth, and we never want our price to push you to trim your medical records.
What happens when a subscription ends?
The establishment stays read-only for 30 days, during which you can download all its data, then locks until renewal — your data is not deleted when a subscription ends.
Does the program work in English?
Yes. Each user picks their language, and documents print in Arabic or English.
Does it support VAT?
Yes: taxes defined by the establishment, automatic calculation on invoices and vouchers, and a VAT return from approved books — plus FATOORA integration in Saudi Arabia.
Do employees get their own portal?
Yes: «My Portal» self-service — attendance, requests, leave and payslips — from mobile, with no access to the establishment’s books.
How do I get support?
From the support button inside the program: a live conversation with the Arttop 360 team, linked to your establishment.
Try Arttop 360 on your business — 14 days free
No credit card, and your data stays yours: download all of it any time.